I-40 Breakdown Guide
Broken down on I-40? Five details can make the dispatch call much easier.
Desert breakdown locations are not always near a recognizable town. The more accurately dispatch can locate the truck and understand the failure, the better prepared the response can be.
1. Pinpoint The Truck
- Direction of travel
- Nearest mile marker or exit
- Last exit passed or next visible exit
- Rest area, truck stop or landmark when applicable
2. Describe The Equipment
- Tractor year, make and model
- Trailer type
- Loaded or empty when relevant
- Wheel/tire position for tire or wheel-end calls
3. Describe What Happened
- What the truck was doing when the failure occurred
- Warning lights and fault codes
- Whether the engine runs
- Whether the truck builds air
- Visible coolant, oil, tire or wheel damage
4. Stay Safe
- Do not place yourself in traffic to inspect the truck.
- Give dispatch whatever information you can safely obtain from the cab or protected area.
5. Call Advance Dispatch
- Mechanical breakdown, commercial tire failure or towing need—one number reaches Advance 24/7 dispatch.